Privacy Policy
The following document sets forth the Privacy Policy for the website, www.richardcornish.com.au
Richard Cornish is committed to providing you with the best possible customer service experience. Richard Cornish is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
COLLECTION OF YOUR PERSONAL INFORMATION
There are many aspects of the site that can be viewed without providing personal information, however, for access to future, Richard Cornish customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.
SHARING OF YOUR PERSONAL INFORMATION
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Richard Cornish takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
USE OF YOUR PERSONAL INFORMATION
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
CHANGES TO THIS PRIVACY POLICY
Richard Cornish reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Richard Cornish reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
CONTACTING US
Richard Cornish welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday via clicking here.
Refund Policy
If you have purchased a ticket to attend an Event, subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”)) and the below clause specific to COVID-19 requirements or restrictions, and unless otherwise specified in these terms and conditions, tickets purchased to the Event are generally non-refundable and are not available for exchange.
COVID-19 requirements or restrictions:
1. If the Event is cancelled in 2021 as a result of COVID-19 requirements or restrictions, you will receive a refund of the ticket price;
2. If the Event is postponed and rescheduled to another date within 2021 because of COVID-19 requirements or restrictions, we will advise customers of the rescheduled date for 2021 and you may hold onto their tickets for the new dates. If the Event cannot run in 2021 and is subsequently cancelled, you will receive a refund of the ticket price;
3. If we are no longer able to accommodate you due to capacity limits as a result of COVID safe restrictions in place, you will receive a refund of the ticket price;
4. If you are prevented from travelling to Daylesford due to State, Territory or Commonwealth government travel restrictions and you advise us that you are unable to travel at least seven days before the Event (so we have enough time to offer your tickets to someone that has missed out), you will receive a refund of the ticket price; and
5. If you or any of your group members have any COVID-19 symptoms and/or you are required to isolate (or if any of your close contacts or group members has COVID-19 symptoms) and you notify us and provide us with some evidence (e.g. a medical certificate) at least 24 hours prior to your attendance at the Event (or as soon as you can if there are valid reasons why 24 hours’ notice is not possible), you will receive a refund of the ticket price.
Weather conditions:
Outdoor events are subject to adverse weather conditions. Patrons accept the risk that weather they consider unsatisfactory may occur during the event and acknowledge that tickets will not be refunded or exchanged for a gift voucher, except to the extent otherwise required by law.